Right of withdrawal

Information on the existence of a right of withdrawal

If the customer is to be regarded as a consumer within the meaning of § 13 BGB (German Civil Code), he has a right of revocation.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must send us (Baumschule Lorenz von Ehren GmbH & Co. KG, Maldfeldstr. 4, 21077 Hamburg, Phone: +49 (40) 76108-0, Fax:+49 (40) 76108-100, Mail: LvE@LvE.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. The costs will be

•  for deliveries to Germany, Austria or Switzerland to a maximum of € 1,500,
•  for deliveries to France, Denmark, Belgium, the Netherlands, Luxembourg, Poland and the Czech Republic to a maximum of € 2,000. 

estimated.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.